On 18 October 2025 we reviewed the merchant’s recharge flow. The old page showed wallet information, promotions, multiple deposit methods, banks and payment types at the same time, while a long drawer mixed banks and channels together. We made four recommendations; the client shipped on 15 January 2026. Below are the 9 full months before and 6 full months after.
Before the redesign, the recharge page was already dense: wallet and navigation on the left, while the central panel showed Thai payment gateways (2C2P / GBPrimePay), deposit methods, Thai banks and THB amounts at the same time. On the right, “Search Bank Option” mixed banks and payment types in one long list.
Left: a more complex recharge flow with Payment Gateway → Bank Transfer → Bank → Amount. Right: a simplified modal with the left sidebar and fee-info block removed.
Each bar is the successful deposit amount for that month. Grey is before, hatched is the transition (advice given, page not yet live), blue is after; dashed lines mark each period's monthly average.
Important context: the merchant was expanding through this period, with monthly active depositors rising from 182 to 228 (+25.3%). The +40.9% increase in monthly volume is therefore not attributable to the deposit page alone — most of it reflects a larger player base. The metric the redesign accounts for directly is average ticket, up from THB 438 to THB 472 (+7.8%).